Art Opening Minds is designed to be self-serve — meaning you should be able to find what you need, when you need it, without waiting for anyone. But when something comes up that you can't solve on your own, we're here.

This article explains what support looks like, where to find answers, and how to reach us.

Start with the Learning Center
Most questions — from choosing a Class to understanding evaluations — are answered right here in the Learning Center. We've written these articles based on the real questions Instructors ask, and we update them regularly.

Before reaching out, try browsing or searching for your topic. You might find exactly what you need in a couple of clicks.

Email Us Anytime
If the Learning Center doesn't cover it, or if something isn't working the way it should, email us at support@artopeningminds.org.

Here's what to expect:

• First response within 1 business day. We'll acknowledge your message and let you know we're on it.
• Resolution within 3 business days. Most issues are resolved faster, but if something takes more time, we'll keep you updated along the way.
  Business days are Monday through Friday, excluding U.S. federal holidays.

What We Can Help With

• Technical issues with the platform (login trouble, pages not loading, films not playing)
• Questions about Classes, films, or how to use a specific feature
• Billing or subscription questions
• Feedback, ideas, or something you'd like to see improved

What Support Doesn't Include
AOM support is asynchronous — meaning we respond by email, not by phone or video call. There are no scheduled demos, sales calls, or standing meetings. This is intentional: it keeps the platform accessible and affordable, and it means every answer we write can help the next person who has the same question.

If you're looking for clinical or therapeutic guidance related to mental health topics covered in a Class, we'd encourage you to connect with a licensed professional or your campus counseling center. AOM Classes are educational, not clinical, and our support team follows the same principle.

Tips & Notes

• The Learning Center is the fastest path to an answer — and it's available 24/7.
• When emailing support, include as much detail as you can — what you were trying to do, what happened, and any error messages you saw. It helps us get to a resolution faster.
• We read every message personally. You're not submitting a ticket into a void.